ZynBit Privacy Policy

Updated: 09/29/16

Introduction

Welcome to ZynBit, a desktop application, website and service provided by ZynBit, collectively referred to as “ZynBit”, “we”, “our” and “us”.

Your privacy is important to us. This Privacy Policy provides a background on our values with regard to your privacy; the information we collect, how we collect it, how it’s secured, how we use it and how and when it’s shared. This Privacy Policy applies to our desktop email plug-in (“App”), our website (“Website”) and our connectors, forms, API’s, data and software provided by ZynBit (the “Services” or “Service”).

By using the Website, Apps or any of the Services, and in particular by registering a ZynBit account, you are consenting to the use of your information in the manner set out in this Privacy Policy.

If you do not agree to any of the provisions of this Privacy Policy, you should not use the Website, the Apps or any of the Services. If you have any questions or concerns, you can contact us at privacy@zynbit.com.

Please note that this Privacy Policy only applies to the Website, the Apps and the Services (together, the “Platform”). For convenience, ZynBit integrates with 3rd party applications (for example, Stripe for payment processing) and you may find links to other 3rd Party applications (websites, apps and services, or tools) which enable you to share information. ZynBit is not responsible for the privacy practices of 3rd Parties and we recommend that you review the privacy policies for each before connecting your ZynBit account or sharing any personal data.

Guiding Principles

Here at ZynBit, we pride ourselves on the Services we provide, and recognize that in order to provide them we need you to agree to our policy! We use ZynBit ourselves, and we believe in treating our customers as we would wish to be treated. With that in mind we have developed this Privacy Policy to be as transparent as possible and to provide you with the tools needed to a) fully understand our policy, b) fully understand how our policy affects you and your customers and c) make meaningful choices about how your (and their) information is used.

Information we collect

Since we use ZynBit ourselves, we collect the same information on you as we will collect on your behalf from your contacts. The information we collect comes from various sources. These include our own Website (the information that you provide by signing up for our Services) as well as that collected via other third party applications and Services such as Facebook, LinkedIn, Google, CRM, email and marketing automation tools.

We only collect information that is critical to the delivery of our Services to you, our customer, or information that you volunteer at your discretion, such as a Profile Picture or Avatar.

All of the information collected directly by us is listed below:

  • Email address – used for communications and to provide a means for identifying people within the same organization.
  • First and Last Name – used to identify you and to great you personally (you are not just a number to us!)
  • Company Name – used to identify the company you work at for easier administration of company accounts.
  • Username – used to log in to our system
  • Password – used to log in to our system
  • Job Title – used to identify trends across similar roles and responsibilities so that we can provide you with more targeted insight in to how your customers within a specific role compare within your competitors customers in the same role.
  • Standard website log information (including type of device, browser version, operating system, IP address, etc.) – used to connect a specific individual with third party tracking data such as Google Analytics, Facebook, etc.
  • Oauth token – used to connect to your email server for the purposes of using our “Contact Sweep” services, a component of ZynSync
  • Salesforce Token – used connecting to your Salesforce account.
  • Salesforce Instance URL – used to connect to you to your instance of Salesforce

For details on information collected by third party applications please refer to their individual Privacy Policies available via their websites.

How we secure your information

We take your security very seriously. All data stored in our systems are in secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, disk-based encryption, firewalls, and other measures are in place that helps us to protect your data. However, in the interests of full transparency, no company, including ZynBit, can fully eliminate security risks associated with information storage and we cannot guarantee that your personal information will not be improperly accessed, disclosed or destroyed by breach of any of our safeguards. In the unlikely event such a breach occurs, we will take immediate measures to limit the breach and notify those users whose information may have been compromised.

How we use the information

We use the information collected to provide you with valuable insights in to your customer behavior across multiple modes of communication; email, website, social media, marketing automation, CRM all via one dashboard. Through the magic of analytics, ZynBit is able to provide you with information on what happened (Joe Customer opens your personal email and then visits your web page), why it happened (because Joe went to your website, navigated to your product page, spent five minutes reading it and then downloaded the product whitepaper), what will happen (Joe will call you back because he prefers to speak to someone than communicate via email) and what you should do (have an order form ready, because Joe always places an order when he has looked at the website first, reviewed an email, then spoken to someone about a specific product.

Sharing of Information Collected

We do not sell, rent, trade or otherwise disclose customer information. The exceptions are the following circumstances;

  • Service Providers. We may disclose the information we collect from you to third-party service providers, agents or contractors who perform services jointly with us or on our behalf, including but not limited to credit card processing to bill you for the goods and services.
  • For Legal Reasons. We will share information with companies, organizations, law enforcement or individuals if we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to: meet any applicable law, regulation, legal process or enforceable government request; enforce our Terms and Conditions of Use, including investigation of potential violation; detect, prevent or otherwise address fraud, security or technical issues; and to protect against harm to the rights, property or safety of ZynBit, our customers or the public as required or permitted by law.
  • Acquisition of Our Business. If we are acquired by or merged with another company, or if all or substantially all of our assets are acquired by another company or as part of a bankruptcy proceeding, we may transfer the personal information we have collected to the acquiring company. You will be notified via email or prominent notice on our website for 30 days of any such change in ownership or control of your personal data. You acknowledge that such transfers may occur, and that any acquirer or successor of ZynBit may continue to use your personal information as set forth in this policy.

How you can control your information

Through the use of our App, Website and Services, we provide you with tools and functionality (such as update, edit and/or delete) to access, update and delete your profile information (name, title, email, and login credentials). Deletion of your account will not necessarily delete aggregate information captured as a result of the use of our Services, but this information will not be directly attributed to you.

How you access your information

As described above, you can access the information directly provided by you as part of the sign up for the Services via the tools and functionality provided within our App, Website and Services.

Age 16 and under

ZynBit, its App, Website and Services are not intended for use by those aged 16 and under. Anyone under the age of 16 is not permitted to use ZynBit and must not attempt to register an account or submit any personal information to us. We do not knowingly collect any personal information from any person who is under the age of 16 or allow them to register an account. If it comes to our attention that we have collected personal data from a person under the age of 16, we will delete this information as quickly as possible. If you have reason to believe that we may have collected any such personal data, please notify us immediately at privacy@zynbit.com.

Your use of the ZynBit App, Website or Services constitutes consent and acceptance of this Privacy Policy and your indemnification of ZynBit in the event that through the course of your use of the Services, information is knowingly or unknowingly collected from those aged under 16 years old.

International Information

ZynBit is headquartered in the US and uses third party infrastructure and services that may store personal information collected as part of the provision of Services in datacenters outside of the US territory. You should be aware that privacy laws in the US may be different to your own country’s privacy laws or those of the country in which the data is stored. You use of the Services constitutes your understanding and consent to the transfer, storage and processing of your data in accordance with this privacy policy.

Changes to our privacy policy

We reserve the right to update this policy. When we do, we will also revise the effective date (indicated by the updated date).

Questions

For your convenience, information relating to our use of cookies and similar technologies is set out in a separate Cookies Policy. The Cookies Policy forms part of the Privacy Policy, and whenever we refer to the Privacy Policy, we are referring to the Privacy Policy incorporating the Cookies Policy.

Please take some time to read this Privacy Policy, and make sure you are happy with our use and disclosure of your information.

ZynBit Cookie Policy

Similar to most other websites, we use Cookies (and other technologies) to store certain information that allows us to track customer usage in order to provide targeted information. As with our Privacy Policy, we have provided the following information to enable you to have a clear understanding of how and why we use Cookies, how to opt out of their use and the impact of that decision.

What are Cookies

As is common practice with almost all professional websites, this site uses cookies, which are tiny text files that are downloaded to your computer and help identify you when you return to a website to improve your experience.

To find out more about cookies, including how to see what cookies have been set and how to block and delete cookies, please visit http://www.aboutcookies.org.

How we use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

ZynBit Cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

As we sell services it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and service costs to ensure the best possible price.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

We may also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, LinkedIn, Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Similar Technologies

In addition to Cookies, we also use “Clear Gifs”, sometimes known as “web bugs”, “pixel tags” or “tracking pixels”. These are small image files embedded in an email or website and are used to identify when an email or website was opened or forwarded or copied. This provides us with useful information about our and your effectiveness with emails, and web based marketing efforts.

Opting out

At ZynBit, we think that it is important that you and your customers are able to control the collection of personal data related to the use of the ZynBit Service. However, be aware that opting out reduces (and in some instances disables) the functionality of our Service offering. To opt out, use the following guideline.

Cookies

You can use the settings within your browser to control the cookies that are set on your computer or mobile device. However, please be aware that cookies are important to many aspects for the Service – if you set your browser to reject cookies, you may not be able to enjoy all of the features of the Service. To find out how to see what cookies have been set and how to reject and delete cookies, please visit http://www.aboutcookies.org.

To opt-out of analysis by Google Analytics on our website and other websites, please visit http://tools.google.com/dlpage/gaoptout.

Clear GIFs:
Use of our Apps and Services without blocking or opting out of the use of Cookies and Clear Gif’s indicates your consent to our use of these technologies (in accordance with this policy and our Privacy Policy).

Consent

Use of our Apps and Services without blocking or opting out of the use of Cookies and Clear Gif’s indicates your consent to our use of these technologies (in accordance with this policy and our Privacy Policy).

More Information

For more information on this or any other of our Policies, please contact us at:
help@zynbit.com
ZynBit
3124 Zebulon Road
Rocky Mount, NC 27804
Tel: 855 GET ZYN1