We Were Wrong- Everyone is NOT in Sales

19 September 2017 Sales, Customer Success

We’ve all heard the saying that “Everyone is in Sales.” It’s the message that everyone in the whatever org or company we work in – from sales to service to fulfillment to administration – should treat every interaction with a customer as a “selling moment.” It’s supposed to be inspirational – and it is for salespeople! Because we think that we […]

A Tale of Four Emails

31 January 2017 CRM, Customer Success

In the olden days, if someone didn’t pick up the phone when you called them, you knew it. Obviously! But how do you know if your emails are being read? According to HubSpot, only 24% of sales emails are opened and in the same report, more than 40% of salespeople say prospecting is the most […]

How to Reduce Rep Time for Email Tracking, Content Management, and Data Entry [A Case Study]

13 October 2016 Salesforce, CRM, Customer Success

ZynBit recently had the opportunity to sit down and speak with the Director of IT, Scott Blahosky with Wenger Corporation about the challenges they face with their service and sales professionals for tracking customer interactions. Let’s explore some highlights from that discussion. But first a little bit about Wenger… Wenger products can be found just […]