ZynBit stores email as a completed task. ZynBit also uses the Salesforce page layout to determine required fields when creating the task. For this reason, it may display a field like “Call Duration” which has to be filled out before an email can be filed. The work-around for this involves a Salesforce configuration process,
ZynBit will populate the field “Task Type” with a value of Email when filing the email.
Change the field attribute so that it is not required, but instead use a validation rule to make the field required for any type other than Email. The validation rule can be created by opening
Salesforce Setup -> App Setup -> Customize -> Activities -> Task Validation Rules and create a rule similar to the following.