ZynBox – What does “Unable to retrieve account details” mean?

This error message was caused by the deletion of fields in the account record in Salesforce.  This could occur when a custom package was uninstalled or simply during removal of custom fields by the Salesforce admin team at your site.

unable to retrieve Account details

To synchronize ZynBox with the Salesforce changes

  1. Restart Outlook or Chrome – ZynBox will always refresh with Salesforce whenever you launch Outlook or Chrome
  2. Disconnect from Salesforce and connect again using the configuration button at the top right side of your screen.