ZynBit for Outlook Web App – Desktop and Web (PC and MAC) Add-in Version Compatibility and Feature Support

  • IT Administrator
  • ZynBit for Outlook Web App – Desktop and Web (PC and MAC) Add-in Version Compatibility and Feature Support

Introduction

This document is designed to help Salesforce Administrators and IT Departments understand ZynBit for Outlook email client options and feature availability.  Outlook is three different platforms, each with its own set of API’s; Outlook Desktop (for Windows), Outlook Web Access (aka Outlook.com) and Outlook for Mac.  Further, Outlook Desktop for Windows and Outlook for Mac are desktop applications and have their own version upgrades.

ZynBit Supports:

Outlook Desktop for Windows:  Outlook 2007, 2010, 2013 and 2016.

Outlook for Mac:  Outlook 2011 and 2016.  Available with an Office 365 subscription.

Outlook Web Access or Outlook.com:  A browser, web based interface which runs on most all common browsers such as Chrome, Firefox, Safari, Internet Explorer and Edge.  It is independent of the operating systems, Windows or OSX.  Available with an Office 365 or personal email account with Microsoft.

Desktop Add-ins vs Web Addins

Outlook offers two add-in types for integration.  The first is a desktop add-in which is only available for Outlook Desktop for Windows.  This is a program that runs locally on the Windows machine, which can be downloaded or deployed via MSI.

The second add-in option is a web add-in, which supports all three Outlook environments; Outlook Desktop, Outlook Web Access and Outlook for Mac.

Outlook Environments & Add-in Types

Outlook Environment Desktop Add-in Web Add-in Notes
Outlook Desktop 2007, 2010 Yes No Only desktop add-ins are supported.
Outlook Desktop 2013 and 2016 Yes Yes Web Add-ins are supported with an Office 365 Subscription using Exchange Online
Outlook Web Access No Yes Supported with an Office 365 or Outlook.com account
Outlook for Mac 2011 No No Does not support add-ins
Outlook for Mac 2016 No Yes Supported with an Office 365 Subscription

 

Desktop vs Web Add-in API Availability

Outlook Environment Desktop Add-in Web Add-in Notes
Outlook Desktop 2007, 2010
·       Preview Window Yes N/A Full
·       Read/Inspector Window Yes N/A Full
·       Compose Yes N/A Full
·       Calendar Yes N/A Full
·       Task Window Yes N/A Full
·       Contacts Window Yes N/A Full
Outlook Desktop 2013 and 2016
·       Preview Window Yes Yes Full
·       Read/Inspector Window Yes Yes Full
·       Compose Yes Yes
·       Calendar Yes Yes Available on New & Read
·       Task Yes Yes Only if the Task/Reminder is an email
·       Contacts Yes Yes
Outlook Web Access
·       Preview Window N/A Yes
·       Read/Inspector Window N/A Yes
·       Compose N/A Yes
·       Calendar N/A Yes
·       Task N/A Yes Only if the Task/Reminder is an email
·       Contacts N/A No
Outlook for Mac 2016
·       Preview Window N/A Yes
·       Read/Inspector Window N/A Yes
·       Compose N/A Yes
·       Calendar N/A Yes
·       Task N/A Yes Only if the Task/Reminder is an email
·       Contacts N/A No

Key Features & Notes

The ZynBit for Outlook Sidebar has many Salesforce integration features, most of which are fully available.  The list below is designed to call out the features which are not available via each Outlook environment.  Please note these features are restricted primarily due to the differences in the Outlook API on each client environment and as soon as the API opens for each feature it will be supported by ZynBit.

Outlook Environment Desktop Add-in Web Add-in Notes
Outlook Desktop 2007, 2010
·       Full Salesforce Sidebar Yes N/A
·       Inbox – File Email & Attachments Yes N/A
·       Sent Items – File Email & Attachments Yes N/A
·       Compose – File Email Yes N/A
·       Compose – File Attachments Yes N/A
·       Compose – Email Tracking Yes N/A
·       File Multiple Emails at Once Yes N/A
·       File Emails Automatically Yes N/A
Outlook Desktop 2013 and 2016
·       Full Salesforce Sidebar Yes Yes
·       Inbox – File Email & Attachments Yes Yes
·       Sent Items – File Email & Attachments Yes Yes
·       Compose – File Email Yes Yes
·       Compose – File Attachments Yes Yes
·       Compose – Email Tracking Yes Yes
·       File Multiple Emails at Once Yes Yes
·       File Emails Automatically Yes Yes
Outlook Web Access
·       Full Salesforce Sidebar N/A Yes
·       Inbox – File Email & Attachments N/A Yes
·       Sent Items – File Email & Attachments N/A Yes
·       Compose – File Email N/A Yes If Exchange Online with Office 365
·       Compose – File Attachments N/A No Currently limited by the Outlook API.  Features will be supported as soon as Microsoft upgrades the API
·       Compose – Email Tracking N/A No
·       File Multiple Emails at Once N/A No
·       File Emails Automatically N/A No
Outlook for Mac 2016
·       Full Salesforce Sidebar N/A Yes
·       Inbox – File Email & Attachments N/A Yes
·       Sent Items – File Email & Attachments N/A Yes
·       Compose – File Email N/A No Will become available when Outlook for Mac supports full Outlook API
·       Compose – File Attachments N/A No Currently limited by the Outlook API.  Features will be supported as soon as Microsoft upgrades the API
·       Compose – Email Tracking N/A No
·       File Multiple Emails at Once N/A No
·       File Emails Automatically N/A No

 

Browser Compatibility & Requirements

For both desktop and web add-ins browser requirements is a consideration.  The desktop add-in for Windows will use Internet Explorer & Edge to sign-in to ZynBit and/or Salesforce.  Web add-ins run 100% as a web based application whether running on Outlook Desktop for Windows, Outlook Web Access or Outlook for Mac.

Outlook Environment Internet Explorer Chrome, Safari, Edge and Firefox
Outlook Desktop 2007, 2010 IE 11 or Above Latest Version
Outlook Desktop 2013 and 2016 IE 11 or Above Latest Version
Outlook Web Access IE 11 or Above Latest Version
Outlook for Mac 2016 N/A Latest Version

Choosing Between the Desktop & Web Add-in for Windows

Companies who are running Outlook 2013 or 2016 desktop will have a choice for which add-in style to deploy.  You can deploy both options with your ZynBit subscription if you choose.  Below are pros and cons to help you choose.

Outlook Environment Pros Cons
Desktop Add-in
·       Sidebar Activation The Sidebar is always active.  It does not have to be activated manually by the user.
·       Feature Availability All Features Available
·       Individual Deployment Anyone can download with windows permissions Certain Windows permission configurations can prevent the user from being able to download or access the sidebar.  The ZynBit program must be shared with the Windows user account.
·       Mass Deployment Microsoft Installer (MSI) supported.  IT can prevent the upgrade IT may need to be involved to push updates if your Windows users do not have download/install permissions for upgrades.
·       Desktop Performance The sidebar is running locally and therefore uses memory within the Outlook application.  Older machines and large user mailboxes can be pushing the memory thresholds for Outlook even before ZynBit is installed.  Additional memory consumption can cause Outlook to lockup or crash.  ZynBit is designed to minimize memory consumption and streamline performance with Outlook, but it does require some memory to run.
Web Add-in
·       Sidebar Activation Sidebar must be activated
·       Feature Availability Some features are not available due to API limitations.  See section above.
·       Individual Deployment Add to 365 via URL or Microsoft Store
·       Mass Deployment Add to Exchange online via URL.  New version update automatically. IT does not control updates
·       Desktop Performance The add-in is only activated by the user and thus there is much less potential for interference

Deployment Options

 

Outlook Environment Desktop Add-in Web Add-in Notes
Desktop .EXE File Individual N/A
Microsoft Installer IT Mass Deployment N/A By IT Admins
Microsoft Store N/A Individual or Mass Deploy User or Exchange Admin
Install from URL N/A Individual or Mass Deploy User or Exchange Admin
Install from XML File N/A Mass Deploy Exchange Admin Only

 

Closing

If you have additional questions for ZynBit regarding the contents of this document or related to other ZynBit products, please visit, https://www.zynbit.com/zynbit-knowledge-base/ or email us at help@zynbit.com