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ZynBox – What does Zynbit Error “Unable to retrieve account details” mean?

  • ZynBit Administrator
  • ZynBox – What does Zynbit Error “Unable to retrieve account details” mean?

This error message is caused by the deletion of fields in Salesforce.  The error message text is : “Unable to retrieve Account details.  Please report this error to ZynBit through the Help window on the Outlook ribbon.”   This could occur when a custom package was uninstalled or simply during removal of custom fields by the Salesforce Administrator at your site.

To fix this, synchronize ZynBox with the Salesforce changes by disconnecting and reconnecting .